Client Background

The client is a major solar products company with sales of over 20 Mn solar light and power products across 70 countries having major operations in India and Africa

Business Problem

• The client needed support for optimization of operations through logistics network restructuring, stockiest model and warehouse modernization
• The client also wanted to study the pan India network and identify districts with the highest potential for increasing sales and sales efficiency

Solution Overview

• Acuvon helped the client build a mind set of KPI driven performance management
  • Developed a delinquency dashboard to monitor critical metrics such as average Contract Tenure Extension (CTE) and Pending Maturity for Accounts Receivables (PMAR)
  • Implemented periodic review of performance through development of department specific dashboards
• Acuvon helped the client in operational restructuring through the following projects
  • Logistics network restructuring: Optimized the logistics network by evaluating and selecting seaports having modern infrastructure, located closest to high demand areas
  • Stockist model: Conceptualized the Stockist model by designing the business & operating model and implemented a 2 month pilot
  • Warehouse modernization: Helped the client in scientifically calculating the optimum number & size of the warehouses required
  • Customer experience: Revamped service department operating model from replacement to repair model. Prepared SOPs for the same
• Acuvon helped the client reduce the delinquency rate for key products
  • Designed and documented all delinquency management related processes, KPIs and forms
  • Enhanced effectiveness of on-ground collection teams by realigning their incentive scheme to business goals